Terms of Service

 
 
These Terms of Service (the “Terms”) govern your access to and use of the website https://johnwilliamllc.com/ (the “Site”), and any purchases of products or use of related services (the “Services”) provided by John William LLC (“we”, “us”, “our”), a business located at 262 W Oklahoma St Tucson, AZ 85714.
 
By accessing, browsing, or using the Site, placing an order, or engaging with any of our Services (collectively, “Using the Services”), you (“you”, “your”) agree to be legally bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy (all incorporated herein by reference). If you do not agree to all of these Terms, you must not access or use the Site or any of our Services.
 
We reserve the right to update, modify, or revise these Terms at any time, without prior notice to you. Any changes will be effective immediately upon posting to the Site, with the “Last Updated” date revised accordingly. Your continued use of the Site or Services after any changes constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically for updates.
 

1. Eligibility to Use the Services

 
To use our Services, you must:
 
  • Be at least 13 years of age (or the minimum age required by applicable law in your jurisdiction); if you are under 18, you must have the consent of a parent or legal guardian to use the Services, and such parent or guardian agrees to be bound by these Terms on your behalf.
  • Provide true, accurate, and complete information when using the Site (including when placing orders, creating an account, or contacting customer service).
  • Have the legal capacity to enter into a binding contract; if you are using the Services on behalf of a business or organization, you warrant that you have the authority to bind that business or organization to these Terms.
  • Comply with all applicable federal, state, local, and international laws, regulations, and rules in connection with your use of the Site and Services.
 

2. User Responsibilities

 
When Using the Services, you agree to the following obligations and shall not engage in any prohibited conduct, including but not limited to:
 
  • Using the Site or Services for any illegal, fraudulent, harmful, or abusive purpose, including unauthorized access to our systems, transmitting malicious content, or defrauding us or other users.
  • Uploading, posting, or transmitting any content that is offensive, defamatory, harassing, violent, obscene, infringing, or that violates the intellectual property, privacy, publicity, or other legal rights of any third party.
  • Protecting your account credentials (if applicable) and notifying us immediately at service@johnwilliamllc.com if you suspect any unauthorized use of your account or a breach of site security.
  • Interfering with or disrupting the operation of the Site or Services, including using viruses, bots, or other malicious software, or overloading our servers or network.
  • Attempting to reverse engineer, decompile, modify, or copy any part of the Site, its software, or any proprietary technology used to provide the Services.
  • Reselling, redistributing, or exploiting the Site, Services, or our products for commercial purposes without our prior written consent.
  • Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity.
 

3. Orders and Purchases

 
All orders placed through the Site or in-person are subject to these Terms, as well as our Shipping Policy and Return & Refund Policy. We reserve the right to accept, reject, or cancel any order for any reason, in our sole discretion.
 

3.1 Order Placement and Acceptance

 
When you place an order on the Site, you submit a binding offer to purchase the selected products at the listed price (plus applicable taxes, shipping fees, and other charges). We will confirm receipt of your order via email, but this confirmation does not constitute order acceptance. Our acceptance of your order occurs only when we ship the product(s), and we will send a shipping confirmation email at that time.
 
We may reject or cancel your order for reasons including, but not limited to: product unavailability, pricing or typographical errors on the Site, suspected fraudulent activity, incomplete or incorrect order information, or a violation of these Terms. If we cancel a confirmed order, we will notify you via email and issue a full refund of any payment you have made, with no further liability to you.
 

3.2 Pricing and Payment

 
All product prices are listed in U.S. Dollars (USD) and are subject to change without prior notice, unless otherwise stated on the product page. We are not responsible for any pricing errors on the Site; if a product is listed at an incorrect price, we may cancel the order and refund any payment received.
 
You agree to pay the full amount due for your order (including all taxes, shipping fees, and applicable charges) at the time of purchase. We accept major credit cards, debit cards, and other payment methods as indicated on the Site at checkout. By providing payment information, you warrant that you are the authorized user of the payment method and that all information provided is accurate and complete. We reserve the right to verify payment information and delay or cancel orders to prevent fraudulent activity.
 

3.3 Product Availability

 
We strive to maintain accurate product availability information on the Site, but all products are subject to stock on hand. If a product is listed as in-stock but becomes unavailable after you place an order, we will notify you via email and offer you a full refund or a store credit (at your option). We will not be liable for any damages resulting from out-of-stock products.
 

4. Intellectual Property Rights

 
All intellectual property rights in and to the Site, our products, and the Services (including but not limited to text, graphics, logos, images, product designs, trademarks, copyrights, software, and content) are owned by John William LLC or our licensors. All such rights are reserved under U.S. and international intellectual property laws.
 
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Services for your personal, non-commercial use only. You may not copy, reproduce, distribute, modify, display, sell, lease, share, or otherwise exploit any of our intellectual property without our prior written consent.
 
Any content you submit to the Site (e.g., product reviews, photos, or feedback) grants us a perpetual, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, display, and distribute such content for our business purposes (including promotional and marketing use), without attribution or compensation to you. You warrant that all content you submit is your original work and does not infringe on any third-party rights.
 

5. Limitation of Liability

 
To the maximum extent permitted by applicable law, John William LLC shall not be liable to you for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with your use of the Site, Services, or purchase of our products, including damages for loss of profits, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.
 
Our total aggregate liability to you for any claim arising out of or related to these Terms, the Site, Services, or our products shall not exceed the total amount you paid to us for the specific product or service that is the subject of the claim.
 
This limitation of liability applies regardless of the cause of action (whether in contract, tort, negligence, strict liability, or otherwise), and does not apply to: (a) damages caused by our gross negligence or willful misconduct; (b) personal injury or property damage caused by our defective products; (c) fraud or intentional misrepresentation; or (d) any other liability that cannot be limited under applicable law.
 

6. Disclaimers

 
The Site and Services are provided to you “as is” and “as available”, without any warranties of any kind, express or implied. To the maximum extent permitted by applicable law, we disclaim all warranties, including but not limited to:
 
  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party rights.
  • Warranties that the Site or Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
  • Warranties regarding the accuracy, completeness, reliability, or timeliness of any content on the Site.
  • Warranties that our products will meet your expectations, be free of defects, or be compatible with any third-party products or services.
 
We do not warrant that any information obtained from the Site is accurate or reliable, and you use such information at your own risk. No oral or written communication from our team shall create any warranty not expressly stated in these Terms.
 

7. Termination

 
We may terminate or suspend your access to the Site or Services at any time, without prior notice or liability to you, for any reason in our sole discretion, including but not limited to:
 
  • A breach or violation of these Terms or any of our other policies.
  • Suspected fraud, misuse, or abuse of the Site or Services.
  • Inactivity of your account (if applicable) for an extended period of time.
  • A request from a law enforcement or government agency.
  • Our decision to discontinue or modify the Site, Services, or any part thereof.
 
Upon termination of your access, your right to use the Site and Services will immediately cease. You remain liable for any obligations incurred prior to termination (including payment for any orders placed). We shall not be liable to you or any third party for any termination or suspension of your access to the Site or Services.
 

8. Indemnification

 
You agree to indemnify, defend, and hold harmless John William LLC, its owners, employees, agents, licensors, and suppliers from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or in connection with:
 
  • Your use of the Site or Services, or your violation of these Terms.
  • Your purchase, use, or resale of our products.
  • Any content you submit to the Site, including any claim that such content infringes on a third party’s rights.
  • Your violation of any applicable law, regulation, or third-party right.
  • Any injury, damage, or loss caused to any person or property by your use of our products.
 
You shall cooperate fully with our defense of any such claim, and we reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you shall not settle any claim without our prior written consent.
 

9. Third-Party Links and Services

 
The Site may contain links to third-party websites, services, or products that are not owned or operated by John William LLC. These links are provided for your convenience only, and we do not endorse, control, or assume any liability for any third-party sites, services, or products.
 
We are not responsible for the content, privacy policies, terms of service, or practices of any third-party websites or services. Your use of any third-party site or service is at your own risk, and you should review the applicable terms and policies of such third party before using their site or service. We shall not be liable for any damages or losses arising from your use of any third-party site, service, or product.
 

10. Governing Law and Dispute Resolution

 

10.1 Governing Law

 
These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, United States of America, without regard to its conflict of laws principles. Any claims arising out of or related to these Terms, the Site, or Services shall be subject to the exclusive jurisdiction of the state and federal courts located in Pima County, Arizona, and you consent to the personal jurisdiction of such courts.
 

10.2 Dispute Resolution

 
Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, Services, or your purchase of our products shall first be resolved through good-faith negotiation between you and us. If the dispute cannot be resolved by negotiation within 30 days, the dispute shall be submitted to binding arbitration in Pima County, Arizona, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA).
 
Arbitration shall be conducted by a single arbitrator, and the decision of the arbitrator shall be final and binding on both parties. The costs of arbitration shall be allocated in accordance with the AAA Rules, or as otherwise agreed by the parties. You waive your right to participate in a class action lawsuit, class arbitration, or any other consolidated dispute resolution proceeding against us.
 

11. Miscellaneous

 

11.1 Entire Agreement

 
These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and John William LLC regarding your use of the Site and Services, and supersede all prior or contemporaneous oral or written agreements, communications, and understandings between the parties.
 

11.2 Severability

 
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent of the parties.
 

11.3 Waiver

 
Our failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.
 

11.4 Assignment

 
You may not assign or transfer these Terms, or any of your rights or obligations under these Terms, without our prior written consent. We may assign or transfer these Terms at any time without your consent, including in connection with a merger, acquisition, or sale of all or part of our assets.
 

11.5 Force Majeure

 
We shall not be liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control (a “Force Majeure Event”), including but not limited to: natural disasters, war, terrorism, civil unrest, labor strikes, government actions, power outages, internet or network failures, or carrier delays. Upon the occurrence of a Force Majeure Event, our performance shall be suspended for the duration of the event, and we shall use reasonable efforts to resume performance as soon as possible.
 

12. Contact Us

 
If you have any questions, concerns, or requests regarding these Terms of Service, please contact our customer service team at:
 
 
We will respond to your inquiries within 24-48 business days and work to resolve any issues to your satisfaction. Thank you for choosing John William LLC!