Thank you for choosing John William LLC (“we”, “us”, “our”), a business located at 262 W Oklahoma St Tucson, AZ 85714, operating the official website https://johnwilliamllc.com/ (the “Site”) and offering a range of products and related services (the “Services”). This Privacy Policy governs our collection, use, storage, protection, disclosure, and processing of personal information (the “Personal Information”) you provide or we collect in connection with your access to and use of the Site, purchase of our products, or engagement with our Services (collectively, your “Use of the Services”).

By accessing, browsing, or using the Site, placing an order, or otherwise engaging with our Services, you (“you”, “your”) consent to the practices described in this Privacy Policy. This policy is incorporated by reference into our Terms of Service, Shipping Policy, and Return & Refund Policy, and applies to all Personal Information we collect from or about you. We reserve the right to update or modify this Privacy Policy at any time, with changes effective immediately upon posting to the Site (with the “Last Updated” date revised accordingly). Your continued Use of the Services after any changes constitutes your acceptance of the modified policy. We encourage you to review this Privacy Policy periodically for updates.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your Personal Information, please contact us at service@johnwilliamllc.com—we are committed to protecting your privacy and complying with applicable data protection laws, including federal and state laws of the United States (e.g., California Consumer Privacy Act (CCPA), if applicable).

1. Personal Information We Collect

We collect only Personal Information that is necessary to provide, maintain, and improve our Services, process your orders, communicate with you, and protect our business and users. We collect information in two primary ways: voluntarily provided Personal Information and automatically collected non-personal information (anonymous data that cannot identify you individually). We do not collect any Personal Information from you without your knowledge or consent, except as required by law.

1.1 Voluntarily Provided Personal Information

This is information you intentionally share with us when you interact with the Site or our Services, including but not limited to when you:

  • Place an order for our products (full name, shipping/billing address, email address, phone number, payment details (e.g., credit card information));
  • Contact our customer service team (via email, in-person, or other channels) with questions, concerns, requests, or feedback;
  • Create an account on the Site (if applicable) (username, password, email address, and profile information);
  • Subscribe to our email newsletters, promotional updates, or marketing communications (if offered);
  • Engage with us through social media or other third-party platforms linked to the Site (if applicable);
  • Participate in contests, giveaways, or other promotional activities (if offered).

We will only collect the minimum Personal Information required to complete the requested action (e.g., we do not store full credit card details—payment processing is handled by trusted third-party payment providers).

1.2 Automatically Collected Non-Personal Information

When you access or use the Site, we may automatically collect anonymous, non-identifiable information about your usage and device, using standard web technologies (e.g., cookies, log files). This information does not identify you individually and is used solely to optimize the Site’s functionality, improve user experience, and analyze how visitors interact with our content and products.

This non-personal information includes, but is not limited to:

  • Your IP address;
  • Browser type, operating system, and device model;
  • Pages of the Site you visit, time spent on pages, and navigation paths;
  • Referral source (the website or link that directed you to our Site);
  • Number of visits to the Site and date/time of your visit;
  • Screen resolution and other device-specific settings.

2. How We Use Your Personal Information

We use the Personal Information we collect for legitimate business purposes only, and in compliance with applicable data protection laws. We will never use your Personal Information for any purpose not disclosed in this Privacy Policy without first obtaining your explicit consent. Our primary uses of your Personal Information are as follows:

  • Process, fulfill, and ship your product orders, including sending order confirmations, shipping updates, and delivery notifications;
  • Process payments for your orders and resolve any payment-related issues (in partnership with third-party payment processors);
  • Respond to your customer service inquiries, questions, concerns, and requests in a timely manner;
  • Send important non-promotional communications related to your Use of the Services (e.g., policy updates, account notifications (if applicable), order changes);
  • Improve our Site, products, and Services by analyzing user feedback, usage data, and customer preferences;
  • Protect the security and integrity of our Site and business, including detecting and preventing fraud, unauthorized access, or other illegal or abusive activity;
  • Comply with applicable federal, state, and local laws, regulations, and legal obligations (e.g., tax reporting, responding to legal requests);
  • Send promotional marketing communications (e.g., new product announcements, special offers, sales) only if you have explicitly opted in to receive such communications (you may opt out at any time, per Section 6).

We do not use your Personal Information for profiling or automated decision-making that has a legal or significant effect on you.

3. Disclosure of Your Personal Information

John William LLC does not sell, rent, lease, or otherwise disclose your Personal Information to third parties for their own marketing or commercial purposes—this is a fundamental part of our privacy commitment. We will only share your Personal Information with third parties in the limited circumstances outlined below, and all third parties with whom we share information are bound by strict confidentiality obligations and required to protect your Personal Information in accordance with this Privacy Policy and applicable law.

We may disclose your Personal Information to:

3.1 Trusted Third-Party Service Providers

Third parties who assist us in operating our business, providing the Services, or processing your orders—these providers only have access to the Personal Information necessary to perform their services, and may not use it for any other purpose. Examples include:

  • Payment processors (to process credit/debit card payments and verify transaction details);
  • Shipping carriers (e.g., USPS) (to fulfill and deliver your orders, including sharing shipping address and contact information);
  • Email service providers (to send order and service-related communications, if applicable);
  • Website hosting and maintenance providers (to keep the Site functional and secure).

3.2 Legal and Regulatory Requirements

We may disclose your Personal Information if required to do so by applicable law, regulation, court order, subpoena, or government request (e.g., from law enforcement or regulatory agencies). We may also disclose your Personal Information to protect our legal rights, property, or safety, and the rights, property, or safety of our customers, employees, or third parties (e.g., to investigate or prevent fraud, harassment, or other illegal activity).

3.3 Business Transfers

In the event of a merger, acquisition, sale of all or part of our business assets, or other corporate restructuring (e.g., bankruptcy), your Personal Information may be transferred to the new owner or successor entity. The new owner will be bound by the terms of this Privacy Policy, and we will notify you via a prominent post on the Site if such a transfer occurs (to the extent required by law).

3.4 With Your Explicit Consent

We may disclose your Personal Information to any third party if we first obtain your explicit written or electronic consent to do so (e.g., sharing information with a third party for a promotional activity you opt into).

3.5 Aggregated Non-Personal Information

We may disclose anonymous, aggregated non-personal information (e.g., overall Site traffic trends, product purchase statistics) to third parties for business analytics, marketing, or research purposes. This information does not identify you individually and cannot be linked back to your Personal Information.

4. Data Security

We take reasonable and industry-standard security measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. We prioritize the security of your information and implement both technical and administrative safeguards to mitigate risks, including but not limited to:

  • Secure storage of Personal Information (encrypted digital storage for sensitive data such as contact and payment details);
  • Restricting access to Personal Information to only authorized employees and service providers who need it to perform their job duties;
  • Requiring third-party service providers to maintain robust security practices and comply with applicable data protection laws;
  • Regular security updates and maintenance for the Site and our digital systems;
  • Use of secure socket layer (SSL) encryption technology on the Site (indicated by the “https://” prefix and padlock icon) to protect data transmitted between your device and our servers.

While we strive to protect your Personal Information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information, and you acknowledge that any Personal Information you transmit to us is done so at your own risk. If we become aware of a data breach involving your Personal Information, we will notify you and applicable regulatory authorities in accordance with applicable law (e.g., providing prompt notice of the breach and steps you can take to protect yourself).

5. Your Rights Regarding Your Personal Information

Depending on applicable federal and state data protection laws (e.g., CCPA for California residents), you may have certain rights regarding your Personal Information that we collect and process. We will honor these rights to the fullest extent required by law, and you may exercise these rights at any time by contacting us at service@johnwilliamllc.com (we may request proof of identity to verify your request and ensure the security of your information).

Your rights may include (as applicable):

  1. Right to Access: Request a copy of the Personal Information we hold about you;
  2. Right to Correction: Request correction or updating of inaccurate, incomplete, or outdated Personal Information;
  3. Right to Deletion: Request the deletion of your Personal Information (subject to legal exceptions, e.g., we may need to retain information to fulfill tax obligations, process returns, or comply with other legal requirements);
  4. Right to Opt-Out: Opt out of any promotional marketing communications (per Section 6) or the sale of your Personal Information (we do not sell Personal Information, so this right applies only to opt-out of marketing);
  5. Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights (e.g., we will not charge you higher prices or provide lower-quality services because you requested access to your Personal Information);
  6. Right to Data Portability: Request a copy of your Personal Information in a portable, machine-readable format (for transfer to another service provider, if applicable).

We will respond to all valid privacy rights requests within the time frame required by applicable law (e.g., 45 days for CCPA requests) and will notify you if we need additional time to process your request (for complex or large requests). We do not charge a fee for processing standard privacy rights requests, and may refuse unreasonable or repetitive requests in accordance with applicable law.

6. Opt-Out of Promotional Communications

If you have explicitly opted in to receive promotional marketing communications from us (e.g., email newsletters, new product announcements, special offers), you may opt out at any time—no questions asked. You can opt out by:

  • Replying to any promotional email with the subject line: Unsubscribe;
  • Sending an opt-out request to our customer service email: service@johnwilliamllc.com;
  • Using the “Unsubscribe” link included in all of our promotional email communications (a required feature under U.S. CAN-SPAM Act).

We will process all opt-out requests promptly (within 10 business days, as required by law). Please note that opting out of promotional communications does not affect your receipt of non-promotional, essential communications (e.g., order confirmations, shipping updates, customer service responses, policy updates)—these communications are necessary to provide the Services and cannot be opted out of.

7. Cookies and Similar Technologies

Our Site may use cookies and similar web technologies (e.g., web beacons, pixels) to collect anonymous non-personal information, enhance your user experience, and optimize the Site’s functionality. Cookies are small text files stored on your device when you access the Site, and they do not collect or store your Personal Information on their own.

We use two types of cookies:

  • Necessary Cookies: Essential for the Site to function properly (e.g., remembering your cart items (if applicable) or shipping address preferences). These cookies cannot be disabled, as they are required for basic Site functionality.
  • Analytical/Performance Cookies: Used to analyze how visitors use the Site (e.g., which pages are most visited) to improve content and user experience. These cookies collect only anonymous non-personal information.

You may adjust your browser settings to block, delete, or disable non-necessary cookies at any time (instructions for doing so are available in your browser’s help menu). Please note that disabling non-necessary cookies may limit the functionality of certain features on the Site (e.g., personalized content). We do not use third-party cookies for marketing purposes without your explicit consent.

8. Children’s Privacy

Our Site and Services are not intended for children under the age of 13, and we do not knowingly collect Personal Information from children under 13 (in compliance with the U.S. Children’s Online Privacy Protection Act (COPPA)). If we become aware that we have inadvertently collected Personal Information from a child under 13, we will delete that information immediately and permanently from our systems. If you are a parent or legal guardian and believe your child under 13 has provided Personal Information to us, please contact us at service@johnwilliamllc.com to request its deletion.

9. Third-Party Links and Websites

The Site may contain links to third-party websites, services, or social media platforms that are not owned or operated by John William LLC. These links are provided for your convenience only, and we do not endorse, control, or assume any responsibility for the privacy practices, content, or terms of service of any third-party websites.

This Privacy Policy does not apply to any third-party websites, and your use of these websites is at your own risk. We encourage you to review the privacy policy and terms of service of any third-party website you visit before providing any Personal Information to them—we are not liable for any collection, use, or disclosure of your Personal Information by third-party websites.

10. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, our handling of your Personal Information, or your privacy rights, please contact our customer service team at:

We will respond to your privacy-related inquiries within 24-48 business hours (Monday-Friday, excluding U.S. federal holidays) and work to resolve any issues or address your requests in accordance with this Privacy Policy and applicable data protection laws. Thank you for trusting John William LLC with your Personal Information—we value your privacy and are committed to protecting it.